• Amazon

    Senior Quality Manager
    $80k to $110k
    Amazon Private Label Quality Team is looking for a smart, energetic, hard-working, and creative team player to join our Quality team. This is an exciting and challenging position that oversees Product Development, Quality for Hard-line private brands. Key objective would be to ensure customer satisfaction. And successful adherence with worldwide consumer product safety requirements. We are looking for an expert of Product Development & Quality who has direct experience with consumer product quality requirements & regulations, testing and compliance strategies to support our rapidly growing and evolving business. This base location for this role is Amazon Shenzhen office. Key responsibilities · Ensure products continuously comply with Amazon’s quality, performance, reliability, as well as relevant safety and regulatory requirements worldwide · Implement and apply Amazon.com quality systems throughout the product life cycle · Work with suppliers, 3rd party test labs, and internal teams for quality and compliance testing. · Proactively drive corrective action plans in case of any test failures · Monitor and rigorously adhere to all quality activities SLAs and ensure SLA adherence by vendors and 3rd party labs. · Perform risk assessment to identify quality risks and set up control plans to address them · Own consumer rating and reviews for your product categories, and proactively work with all stakeholders for resolving any quality complaints · Strive continuously to identify innovative ways to prevent quality issues leading to improved customer reviews and ratings · Continuously analyze existing quality processes and systems and work with cross functional teams for process improvements · Drive scalable business solutions on product development and quality monitoring processes · Maintain close collaboration with all internal and stakeholders, including those based in US and other worldwide amazon offices, and provide visibility through appropriate reports · Serves as the main point of contact to coordinate and resolve product issues during product development, manufacturing, and as appropriate field support. This role requires close interaction with partners/suppliers, certification agencies, and HPB cross-functional teams. · Initial & maintain Engineering Specification by leveraging industry standard and our own requirement · Initial & maintain product design guideline & checklist · Define technical requirement for HBP products

    BASIC QUALIFICATIONS

    · Bachelor’s degree in science, engineering or related discipline · 10 or more years’ product development experience. Hands on hardware design and system engineering or mechanical design or firmware/software design · At least 5 years of the above experience should be in consumer electronics industry · Experienced in working with cross function teams, internal and external stakeholders · Experienced in managing external stakeholders - vendors and third party agencies · High analytical and problem solving skills, ability to deep dive into data to identify root causes for quality failures. · Structured thought process, ability to analyze and improve processes · Strong ability to define problems, collects relevant data, analyze the problem & and draw valid conclusions or arrive at effective solution · High proficiency in written and verbal English and Mandarin

    PREFERRED QUALIFICATIONS

    · 8 or more years’ project management of engineering management experience, including working with external partners · Ability to handle multiple competing priorities and deliver high quality output in tight deadlines · CQE or Six Sigma Certification or MBA would be preferred · Proficient in Excel, Word and other common desktop software applications. · Must also be comfortable learning web applications and proprietary software · Ability to create basic SQL queries

    Published

    October 9, 2020
    Location

    Shenzhen, China
    Category

    Job Type

    Field #5
    test
    Preferred Languages
    English, Mandarin
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